DefenceLens
Contract award

National Contact Centre

Buyer
NHS Blood and Transplant
Published
30 June 2026
Estimated value
£22,802,580 excl. VAT · £27,363,096 incl. VAT
CPV codes
79512000

Summary

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as w…

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