DefenceLens
Pipeline notice

National Contact Centre

Buyer
NHS Blood and Transplant, Bristol
Published
28 February 2025
Estimated value
£33,333,333 excl. VAT · £40,000,000 incl. VAT
CPV codes
79512000

Summary

The Authority is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NH…

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